Returns & Exchanges

At High Country Gardens, we stand behind the quality of our plants and products with a 100% satisfaction guarantee. If your order arrives damaged or fails to thrive within the first growing season, we are committed to making it right through replacements or store credit.

Return Process

• 1.
  Check Your Guarantee

  Review our seasonal growth guarantee to ensure your plants are within the coverage period and have been planted according to our provided regional care guides.

• 2.
  Document the Issue

  Take clear photos of the plants or items in question, including a shot of the shipping label and the specific damage or growth concerns you are observing.

• 3.
  Submit a Request

  Contact our horticultural experts via our online support portal or email with your order number and photos to initiate the claim process.

• 4.
  Receive Credit or Replacement

  Once approved, we will issue a one-time replacement or a store credit voucher that can be used toward any future purchase on our website.